Seeed Studio Membership Program

The Seeed Studio Membership Program is designed to provide premium services and dedicated support for high-value clients. It’s perfect for customers looking to grow their business with the help of Seeed’s products and services.

Target Customers

Seeed’s membership is ideal for high-value clients in the following categories:

  • Small Merchants & System Integrators : Need stable supply chains and tailored technical support.
  • High-end Enterprises : Require fast-response support and large-scale project services, especially in IoT, smart manufacturing, and industrial automation.

Membership Benefits

 

Seeed’s membership is ideal for high-value clients in the following categories:

  • Small Merchants & System Integrators : Need stable supply chains and tailored technical support.
  • High-end Enterprises : Require fast-response support and large-scale project services, especially in IoT, smart manufacturing, and industrial automation.

Our membership offers the following benefits:

  • Priority Services: Access to fast-track support, consultation, and local service options.
  • Business Opportunities: Explore collaboration for promotions, marketing, and joint ventures.
  • Cost Reduction: Lower overall costs through sample services and custom solutions.

Membership Tiers

Seeed offers two membership options:

Membership TypePro Member ($299/year)Elite Member ($2999/year)
Dedicated Technical Support12 hours/month (Intermediate Technical Customer Service)22 hours/month (Senior Technical Customer Service)
Product Expert Project GuidanceNot Available1 Project Per Year
Online Training CoursesPriority accessPriority access
Offline WorkshopNot available1 priority invite/year
PCBA Expedited Orders1/month1/month
Exclusive Transportation MethodNot availableSelect regions & products
Quick Exchange1 ticket/year2 tickets/year
Extended Return Period30 days60 days
Discounted Paid Repairs10% off20% off
Sample Exchange1/year (min. $1000 spent)2/year (min. $1000 spent)
Priority PurchaseUnlimited (limited items)Unlimited (limited items)
Member Products – Exclusive PriceExclusive pricing on selected productsExclusive pricing on selected products

Seeed’s membership program is your gateway to exclusive services and support to help your business succeed. Join today and take advantage of all the benefits Seeed has to offer!

For more information or to inquire about membership, please contact us at [email protected].

Technical Support

Technical Support Membership Rules

Take your technical support experience to the next level with our exclusive Pro Member and Elite Member plans. Designed to offer comprehensive and prioritized assistance, these memberships ensure you stay on track with your projects while enjoying top-tier customer service.

Membership Plans and Benefits

PlanPro MemberElite Member
Price$299/Year$2999/Year
Monthly Support Hours12 Hours of Intermediate Technical Customer Service22 Hours of Senior Technical Customer Service
Response Timewithin 24 hourswithin 24 hours
Support ChannelsEmail & Online TicketingEmail, Online Ticketing, & Direct Calls

Membership Terms and Conditions

  1. Eligibility:

    • Membership is open to individuals or businesses seeking technical assistance for Seeed Studio products and services.

  2. Support Scope:

    • Intermediate Technical Customer Service: Covers general product setup, troubleshooting, and basic use-case guidance.
    • Senior Technical Customer Service: Includes in-depth technical consultation, project-level advice, and advanced troubleshooting.

  3. Usage Rules:

    • Support hours are reset monthly and cannot be rolled over to subsequent months.
    • Unused hours within a month will be forfeited.

  4. Response Time Commitment:

    • Pro Members receive responses within 24 hours.
    • Elite Members enjoy expedited responses within 24 hours during business days.

  5. Communication Channels:

    • Pro Members: Access via email and online ticketing system.
    • Elite Members: Access via email, online ticketing system, and priority direct calls with senior technical experts for quicker resolutions

  1. Upgrading and Downgrading:

    • Members can upgrade to a higher tier at any time by paying the difference in membership fees. Downgrades will be processed at the end of the current subscription cycle.

  2. Refund Policy:

    • Membership fees are non-refundable except in cases where services are unavailable due to system-wide issues caused by Seeed Studio.

  3. Additional Hours:

    • For both Pro and Elite Members, additional support hours can be purchased at the following rates:
      1. Intermediate Support: $50/hour
      2. Senior Support: $120/hour

         

General Terms

  1. This benefit is valid for the current membership year only and does not roll over.
  2. Seeed Studio reserves the right to amend the terms of this benefit as part of ongoing service improvements. Members will be informed in advance of any significant changes.

For further inquiries or assistance, please reach out to our team at [email protected].

Product Expert Project Guidance

Product Expert Project Guidance Membership Rules

The Project Guide Membership is an exclusive benefit offered as part of the Elite Membership Plan, designed to provide expert-level project guidance to help members achieve their development goals with precision and support.

Eligibility

  1. Available exclusively to Elite Members subscribed to the $2999/year plan.
  2. This benefit is valid for one project per membership year.

Membership Benefits

  1. Comprehensive Project Guidance
    Elite Members are entitled to one full cycle of project guidance annually, which includes:

    • Initial Consultation: Define your project’s objectives, scope, and expectations with our senior experts.
    • Problem Diagnosis: Analyze technical challenges and provide strategic solutions.
    • Personalized Guidance: Tailored recommendations and step-by-step support for execution.
    • Project Assessment: Final evaluation of the project to ensure goals are achieved effectively.

  2. Priority Access to Expertise

    • Benefit from direct access to our top experts for high-priority assistance throughout the project lifecycle.

  3. Enhanced Resources

    • Gain access to premium tools, knowledge bases, and case studies to enhance your project planning and execution.

Usage Terms and Guidelines

  1. Single Project Scope

    • This benefit applies to one designated project per membership year. Additional project support may incur separate charges.

  2. Scheduling Requirements

    • Members must schedule their project sessions in advance. Availability is subject to expert schedules.
    • Missed appointments without prior notice may result in forfeiture of the session.

  3. Preparation for Guidance

    • Members are required to submit comprehensive project documentation, including goals, challenges, and specifications, prior to the initial consultation.

  4. Non-Transferable

    • This benefit is exclusively available to the member or their designated project team and cannot be transferred.

Process Flow:

  1. Submit Your Project Request

    • Step 1: Fill out the Project Request form on the Seeed website, including details about your project (goals, challenges, and scope).

  2. Initial Consultation with Expert

    • Step 2: Schedule a meeting with a senior expert from Seeed to discuss project goals and requirements.

  3. Project Execution & Guidance

    • Step 3: Receive ongoing support from the expert team as your project progresses, including troubleshooting and optimization.

  4. Project Assessment

    • Step 4: After completing your project, submit it for final assessment, ensuring all goals are met effectively.


General Terms

  1. This benefit is valid for the current membership year only and does not roll over.
  2. Seeed Studio reserves the right to amend the terms of this benefit as part of ongoing service improvements. Members will be informed in advance of any significant changes.

For further inquiries or assistance, please reach out to our team at [email protected].

Online Training Courses

Online Training Courses Rules

 

Eligibility

  • Available to both Pro and Lite Members subscribed to the corresponding plans.
  • Members gain access to a curated selection of online training courses tailored to Seeed Studio products and technologies.

 

Membership Benefits

Early Access to Course Materials
  • Members receive early access to updated course materials via email or the online platform, allowing them to learn ahead of the general public.
Premium Course Access
  • Unlimited access to a catalog of advanced online courses designed to deepen your technical expertise. Topics include product setup, integration, advanced use cases, troubleshooting, and optimization.
On-Demand Learning
  • Access a library of recorded sessions to learn at your convenience. Resources include tutorials, case studies, and practical demonstrations.
 

Usage Terms and Guidelines

Course Enrollment
  • Members can enroll in courses directly via the Seeed Studio membership portal. Some courses may require prior registration or scheduling.
Non-Transferable Access
  • Training course access is granted exclusively to the member and cannot be shared or transferred.
Course Availability
  • Seeed Studio reserves the right to update or modify the course catalog periodically. Availability of courses may depend on the schedule.
 

General Terms

  • Seeed Studio retains the right to adjust the course structure, content, or terms to enhance member benefits.
  • For any questions or assistance, please contact [email protected].

Offline Workshop

Offline Workshop Rules

 

Eligibility

  • This benefit is available exclusively to Elite Members.

 

Workshop Details

  • Product Practice and Training: The offline workshops focus on hands-on product practice and training, which are already included in the planned schedule and are not exclusively for members.
  • Priority Invitation: Elite Members receive one priority invitation per year to attend an offline workshop.
  • Reserved Seating: Elite Members will have reserved seats with name tags for the workshop.

 

General Terms

  • Seeed Studio retains the right to adjust the workshop schedule, structure, or content to enhance member benefits.
  • Participation is subject to availability, and priority invitations will be extended on a first-come, first-served basis.
  • The workshop schedule and availability will be communicated in advance to eligible members.
  • For any questions or assistance, please contact [email protected].

Fusion PCBA Expedited Order

Fusion PCBA Express Rule

 

Eligibility

  • Available to Pro and Elite Members with Fusion PCBA orders at Seeed Studio.

 

Fusion PCBA Expedited Order Service

  • Fusion PCBA Expedited Order Service is available for one PCBA order per 31 days.
  • The free express service applies only to PCBA orders and is provided as a benefit for Pro and Elite members.

 

Usage

  • Members can choose whether to use the free express service for their PCBA orders each 31 days.
  • The free express service can be used once per 31 days, per account.
  • Coupons are used to deduct [PCBA Expedited Service] fees.

     

Voucher System

  • The free express service is issued through a voucher, which will be applied to the member’s account each 31 days.
  • The voucher can be redeemed for free express shipping on one PCBA order per 31 days.

 

General Terms

  • The voucher will be issued to the corresponding account on 31 days, and members can choose to use it for any eligible PCBA order.
  • The free express service is valid only for the 31 days in which the voucher is issued and cannot be carried over to the next 31 days.
  • For any questions or assistance, please contact [email protected].

Exclusive Transportation Method

Exclusive Transportation Method Rule

 

Eligibility

  • Available exclusively to Elite Members for Retailer Orders（not Fusion Orders)

 

Free 3-Day Delivery

WarehouseCarrierCountriesConditions
CN WarehouseDHLUS, SG, HK, CA, AU, JP, TH, GB, FR, DE, KR, AE, CH, IT, NZ, TW, NL, PH, NO, AT, MY, SE, ES, FI, BE, CZ, PL, IL, IN, ID, IE, DK, SA, SI, MX, EE, ZACustomers must promptly cooperate with customs clearance.
US WarehouseUPSUSOrder weight must be under 67.5 kg.
DE Warehouse DE_DHL_Paket_DomesticGermanyOrder weight must be under 31.5 kg.
DE Warehouse (EU)GLS_Business Parcel_InternationalAustria, Belgium, Czech Republic, Denmark, Netherlands, SlovakiaOrder weight must be under 40.5 kg.

Special Situation Handling

Delivery Delays: In cases where Seeed Studio is unable to guarantee the 3-day delivery time due to unforeseen circumstances (e.g., natural disasters, logistic delays, or customs issues), Seeed will provide the following options:

Alternative Shipping Methods: Customers will be informed of any delays and alternative shipping options may be suggested.

Refund or Compensation: If the delivery exceeds the expected timeline by more than 5 business days, customers may request a refund for the shipping fee or compensation in the form of store credits (if applicable).

Force Majeure: Seeed Studio is not responsible for any delays caused by events beyond our control, including but not limited to natural disasters, pandemics, strikes, or acts of government.

General Terms

  • Free 3-Day Delivery is available only for eligible regions and products as determined by Seeed Studio.
  • Customers must ensure proper cooperation for customs clearance, especially in specific regions.
  • For any questions or assistance, please contact [email protected].

Quick Exchange

Quick Exchange Rule

 

Eligibility

  • Pro Members: 1 exchange ticket per year.
  • Elite Members: 2 exchange ticket per year.
  • Available for quality issues (not user damage).

 

Exchange Process

  • Customer must provide tracking number for the returned product.
  • $1,000 USD limit per exchange ticket.

 

General Terms

  • Exchanges are subject to verification by Seeed Studio.
  • Only quality issues, no user-caused damage.
  • For more details, visit: Returns & Refunds

Extended Return Period

Extended Return Period Rule

 

Eligibility

  • Exclusively available to Elite Members.
  • Pro Members do not have access to this benefit.

 

Return Period

  • Elite Members can return unopened products within 60 days from the delivery date for a refund or exchange. This is an extension of Seeed’s standard 30-day return period for regular customers.

 

Conditions

  • The product must be unopened and in original condition (including packaging, receipt, and a note explaining the reason for return).
  • Shipping fees are paid by the customer for the return. Seeed Studio will only cover shipping fees if the return/exchange is due to an error on Seeed’s part.

 

Exclusions

The following products are not eligible for return under this policy:

  • Sale Products
  • Lightly Customized Products (e.g., quick customizations like logos or firmware)
  • End-of-Life (EOL) Products (final sale items)

 

Process

  1. Request Return Authorization:

    • Contact [email protected] within 60 days of receipt to request return authorization.
    • Returns without prior authorization will not be accepted.

  2. Return the Product:

    • Ship the product back in original condition.
    • Ensure the product remains unopened.

  3. Refund or Exchange:

    • Once Seeed receives and inspects the product, a refund or exchange will be processed, depending on the customer’s preference.

 

Rights and Responsibilities

  • Malicious Returns: If Seeed identifies repeated or invalid return behavior, account suspension or other actions may be taken.
  • Customer Responsibility: The product must remain unopened and in original condition. Returns will not be accepted if the product is opened, damaged, or customized.

For further questions, please contact [email protected].

Discounted Paid Repair Rule

 

Eligibility

  • Available for products outside the warranty period or damaged due to user error or natural disasters.

 

Service Details

  • Inspection and repair services are available with the following discounts:
    • Pro Members: 10% discount on labor and material costs.
    • Elite Members: 20% discount on labor and material costs.
  • Shipping Costs: Customers are responsible for return shipping, including customs, VAT, and logistics fees. Shipping fees are not eligible for discounts.

Sample Exchange

Sample Exchange Rule

 

Eligibility

  • Pro Members: 1 sample exchange per year upon cumulative order spending of $1000 within the membership year.
  • Elite Members: 2 sample exchanges per year under the same condition.

Process

  1. Eligibility Verification:

    • After reaching the required spending threshold, members can request a sample exchange.

  2. Request:

  3. Shipping Fees:

    • Customers are responsible for all shipping fees related to the sample exchange.

  4. Unused Exchanges:

    • Any unused sample exchange opportunities will expire at the end of the membership year and will automatically reset.

Terms

  • The sample exchange is valid only for products available for exchange and subject to Seeed’s available stock.
  • The exchange is limited to one sample per exchange.

For any questions or assistance, please contact [email protected].

Priority Purchase

Priority Purchase Rule

 

Eligibility

  • Pro and Elite Members are eligible for Priority Purchase on selected hot-selling or new products.
  • Members can purchase these products before the official release within a specified time frame.
  • Limit: 1 unit per product during the priority purchase window.

 

Notification

  • Members will receive an email notification 1 day prior to the start of the Priority Purchase window.
  • The product detail page will also display information about the Priority Purchase window for eligible members.

 

Process

  1. Eligibility Verification: Membership status will be verified during the add-to-cart process.
  2. Countdown Timer: A countdown timer will be displayed on the product page to show the remaining time until the product becomes available for retail customers.
  3. Priority Purchase Window: Members can purchase the product within the priority window. Once the countdown ends, the product will be available for all retail customers.
  4. Unlimited Usage: Members can use this benefit for any eligible product, as long as the criteria are met, and the product is within the priority purchase window.

 

Terms

  • Notification Method: Members will be notified via email 1 day before the Priority Purchase window opens. Additionally, product detail pages will display priority purchase information.
  • It is the member’s responsibility to stay updated on the notifications and act before the official sale starts.

Member Products

Member Products Rule

 

Eligibility

  • Available to Pro and Elite Members who meet the membership criteria.

 

Exclusive Pricing

  • Members will receive exclusive pricing on select products available in the Member Products category.
  • Exclusive price will be displayed clearly at checkout.
  • Products covered: Only products listed under Member Products will be eligible for the exclusive pricing.

 

Process

  • Membership status will be verified at checkout to ensure the exclusive pricing applies.
  • Exclusive prices are available only for active members and are not transferable.