Important Announcement: Free Shipping Policy Adjustment and Service Enhancements
Thank you for your continued support! To further enhance your shopping experience, we are rolling out a series of new features designed to provide more efficient and localized services. Additionally, we will be updating our current free shipping policy. Please take note of the following important updates:
Recent Logistics Enhancements
Between June and October 2024, we implemented several key logistics upgrades to enhance service quality and lay the groundwork for upcoming policy adjustments:
1. Expanded Shipping Options
- US Warehouse: Added UPS-2 Day, FedEx, and UPS-Ground for more fast shipping choices.
- CN Warehouse: Introduced Airtransport Direct Line small package service, reducing delivery times from 20-35 days to just 7-10 days.
2. Optimized Small Parcel Shipping and Cost Control
- Adjusted packaging specifications for CN warehouse shipments, significantly lowering costs while improving shipping efficiency.
3. Accelerated Overall Delivery Times
- Streamlined export customs clearance from Shenzhen and synchronized handoffs with European and American couriers, reducing delivery times to just 3.5 days.
Enhanced Local Services for a Better Shopping Experience
To meet the diverse needs of our global users, we’ve implemented several improvements in local purchasing, logistics, and tax services:
1. Local Warehouse Pre-Order
- Launch Date: Already Live
- Highlights: Pre-order popular products from our US Warehouse and DE Warehouse. If immediate stock is needed, you can switch to the CN Warehouse for purchase.
2. Enhanced VAT Services for EU Customers
- Launch Date: Already Live
- Highlights: New VAT ID verification feature allows EU customers to shop tax-free with a valid VAT ID.
3. US Warehouse Sales Tax Implementation
- Launch Date: January 1, 2025
- Highlights: Automatic calculation of sales tax to comply with US local tax regulations.
Free Shipping Policy Adjustment
Starting December 31, 2024, our current free shipping policy (CN warehouse orders over $150, US & DE warehouse orders over $100) will no longer apply.
We understand that this change may cause some inconvenience in the short term. However, our aim is to offer more flexible and efficient shipping options, ensuring your shopping experience is more personalized and seamless.
Listening to Your Suggestions for Continuous Improvement
We understand that excellent logistics service stems from listening to every customer’s needs. During the optimization process, we received valuable suggestions, such as:
- Adding a local warehouse in Australia to provide faster delivery for customers in that region.
- Improving packaging designs to enhance protection during transit.
- Supporting flexible delivery schedules, allowing customers to choose delivery times that work best for them.
We welcome your continued input! Starting today, submit your feedback via our Feedback Form, and receive coupon rewards for all adopted suggestions.
Important Reminder: Free Shipping Policy End Date
- Current free shipping policy will officially end on December 31, 2024.
- Plan your purchases in advance to enjoy the remaining free shipping benefits!
We are also working on future logistics enhancements and may introduce region-specific free shipping or special holiday promotions, so stay tuned!
Thank You for Your Support
Your trust and support inspire Seeed Studio to keep innovating. We remain focused on improving localized services, listening to your needs, and delivering a more convenient and efficient shopping experience.
If you have any questions, please don’t hesitate to contact our customer support team. Together, let’s move towards a smarter, more efficient future!
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