Important Update: ZBT-1 USB Device Free Replacement Program

ZBT-1 USB Device Now Available! We are pleased to announce that we have received the latest batch of quality-approved ZBT-1 USB devices from Nabu Casa.
Updated on October 23

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You may have heard about Nabu Casa’s announcement regarding a non-conforming part in the ZBT-1 USB device. As a partner of Nabu Casa, Seeed Studio is committed to quickly addressing this issue. We are working closely with the official team to provide effective after-sales support. Once we receive your returned product, we will arrange for a replacement device to be shipped to you at no additional cost or offer you a refund.

Replacement Program Details:

Eligibility:
To qualify for the replacement program, please ensure the following:
● Your order was placed directly through the Seeed Studio online store.
● The order was made before October 1; any devices ordered after this date are unaffected, as the issue has already been resolved.
● The product in question is the Home Assistant ZBT-1, and not the Home Assistant SkyConnect.

SkyConnect (left) and ZBT-1 (right) branded devices, SkyConnect are unaffected by this issue.

All ZBT-1 branded devices produced, as of October 2024, are believed to have this fault. You can tell if your device is a ZBT-1 by checking the white label on the back for “ZBT-1”. There is no need to test if your device is affected by this fault.

Replacement Process:

If you wish to participate in the replacement program, kindly reach out to us by emailing [email protected].

• Please include a photo of your product along with your order number in your email. This will help our team confirm if your product is part of the affected batch.

• After confirmation, you will need to return the original ZBT-1 unit to us and Seeed Studio will cover all associated costs. Please note that you only need to return the blue USB device; there’s no need to return any other accessories or packaging.

• Once we receive your returned product, we will arrange for a replacement device to be shipped to you at no additional cost or offer you a refund. However, due to customs policies, you may need to cover any applicable duties or taxes associated with the replacement. To support you, we will provide a coupon as compensation.

Extended Replacement Period:

Because the issues caused by the non-conforming part may only arise in certain setups, Nabu Casa will offer the replacement program for 60 months. This allows users who are currently using their ZBT-1 without problems to have peace of mind, knowing they can replace their affected device free of charge at any time within the next 60 months.

For more details, please refer to Nabu Casa’s official announcement here:Home Assistant Blog

Thank you for your understanding and continued support. We are here to assist you every step of the way!

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