DSO nano Shipping delay explanation
You may be frustrated why you are waiting much longer than you should for
the DSO Nano order. I am sorry that I should give you an explanation
earlier.
During the testing, we found some DSO Nano had the unstable waveforms. Our
taskforce figured out the root cause as defective SP3232 IC. After replacing
it, the faulty DSO Nano works great. We swapped our supplier for the latest
batch of SP3232 because of shortage. Unfortunately, it brought us unexpected
troubles. It is a good lesson for us on supply chain management.
It is not a easy job to seek out and manually replace all faulty DSO Nanos.
This delays our schedule but we have to deliver a qualified product.
Now we are back to track with DSO Nano shipping, they will be delivered by
order queue. Your order may not be processed within 3 working days as usual.
We do apologize for the delay. We will do our best to accelerate and make
efforts to avoid situations like this. Hope you still enjoy DSO nano.
About Author
Does this affect any previously shipped DSO Nanos or is it just the current batch?
All shipped DSO nano has been tested OK, it’s a problem caused by some faulty ICs.